Refund policy

Return & Refund Policy

1. Return Conditions

  • Dear customers,You may request a return or exchange if:

    • The product arrives defective, damaged, or significantly different from its description.

    • You receive the wrong item.

  • Return requests must be submitted within 14 days of delivery.

  • Items must be in their original condition and unused (unless defective).

2. Return Process

  1. Submit a Request:

    • Email [companyfl2030@gmail.com] or use our contact page, including your order number and photos/video of the issue.

  2. Approval & Instructions:

    • Our team will respond within 48 hours.

    • If approved, you’ll receive instructions to ship the item back to the supplier (AliExpress).

  3. Return Shipping Costs:

    • If the issue is our fault (defective/wrong item), we cover return shipping.

    • For buyer’s remorse returns, the customer pays shipping.                        

      3. Refunds

      • Approved refunds will be issued to your original payment method.

      • Processing time: 3–10 business days (varies by bank/payment provider).

      • If the item is out of stock, you’ll receive a full refund.

      4. Non-Returnable Items

      • Customized/personalized products or hygiene items (if unsealed).

      • Products damaged due to misuse.

      5. Warranty & Support

      • Email support available 24/7 at [companyfl2030@gmail.com].

      • For faster resolution, always include your order number.

      📧 Contact: infomoderise@gmail.com.                                                   WhatsApp :+31684614730
      ⏰ Support Hours: Monday–Friday (9 AM–5 PM UTC)